One-Hour Response Guarantee in Web Hosting
With a web hosting from us, you can forget about waiting around for hours and hours on end, or even one whole day, to get a response to an e-mail or a technical support ticket. No matter when you get in touch with us, we’ll get back to you within no more than 60 minutes with any sales or technical inquiries you might have. In reality, our actual response time hardly ever exceeds 20 to 30 minutes. As we’re working 24-7-365, you will always receive help in a well-timed manner and we know precisely how crucial this is in the Internet era. Shortly after you contact us, we will reply to your questions. In case you run into any technical challenge, we’ll rectify it instead of you, or we’ll provide you with all the needed information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer support staff representatives will be at your service all the time and they will respond to any trouble ticket that you post via your web hosting Control Panel within sixty minutes max. The ticket response time is guaranteed irrespective of whether you have a generic query in regards to your semi-dedicated server or you encounter a certain challenge and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we will be there to assist you, as we’re available around the clock to tackle any technical, billing or general issue. In case you contact us about anything that is within our capability, we will sort it out before we respond, which goes to say that you won’t have to wait for hours or days while the problem perseveres. In case there’s something that you have to do on your end, we’ll provide you with the necessary info – what workable solutions to try out, what actions to take, etc.