24/7 Customer Support in Web Hosting
We offer 24/7 customer, billing and technical support for all our web hosting. Even if you aren't our customer yet and you have questions, we can help you promptly and supply you with the needed information, to give you the choice to make the very best decision when you acquire a new web hosting account. We are available twenty-four seven, including holidays and weekends, and we offer multiple means of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your benefit, we have several telephone numbers internationally, so that you'll be able to call the one which is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The standard response time is no more than 15-20 minutes, which means that you can forget about waiting for several days to get assistance for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
We know how essential it is to get well-timed help, especially when your site is not working effectively for whatever reason. Our Linux semi-dedicated hosting service include 24/7 customer and technical support, therefore if anything comes up, you're able to use several methods to let us know - phone line with multiple local numbers around the world, live chat, emails and tickets. The first two methods are for billing, pre-sales and basic issues, which means that if you don't have an account yet, for example, you can get more info for our solutions, or we can assist you with less difficult technical issues. The next two methods are for solely tech problems or anything which is more time-consuming because it's easier to track the conversation between you and our support crew. The guaranteed maximum response time for them is only an hour, the typical one - 15-20 minutes, therefore you will not have to wait for a whole day in order to receive support like you may have to do with other providers.
24/7 Customer Support in VPS Servers
Each VPS server plan that we provide features 24/7 customer and technical support, therefore in case you experience any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to get in touch with us anytime, even holidays and weekends. For your convenience, we supply different ways of communication - telephone support with several local numbers globally, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech problems because it will be much easier to track what is going on. The maximum guaranteed response time for all of the email messages and tickets is sixty minutes, however it hardly ever takes that long to receive assistance. If you add the Managed Services upgrade that we provide, our administrators can also assist you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
All of the dedicated server packages that we provide come with 24/7 support through several means of communication and with a 1-hour maximum answer time guarantee. When you want to find out more about the packages or you have various general or billing questions, you'll be able to call one of the local numbers we have around the world or you may use our live chat service and speak with a live agent. For entirely technical problems which require assistance from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you could send an email, as all these channels are more appropriate to keep track of a certain matter. The reply time for them rarely is more than half an hour, so that you can forget all about waiting for a full day so as to receive support. Our support service is available for all of the server-related matters, as well as the pre-installed software. In case you want support for third-party apps, you can consider ordering the Managed Services upgrade that we offer with all of the packages.