Client Support Channels
A 1–Hour Ticket Response Time Guarantee
All your assistance requests will be attended to in maximum sixty minutes after the support ticket or e–mail is received. If your case needs additional assistance from a server administrator, we’ll direct the trouble ticket or the e–mail to the person in charge, without delay then leave a comment to let you know that more time will be required for reaching the best solution. If you make use of the Managed Services package, any of the tasks included there will be carried out whenever you like.
An Exceptional Tech Support Service
- We’ll be online for you 24x7 to respond to any questions that you may have connected to our Site Control Panel and any of the applications that we have pre–installed for you on the dedicated web hosting server. In case you also need help with server administration procedures, you can have a glimpse at our Managed Services package, which includes backup hard disk space, weekly OS updates, server monitoring and restarting services, as well as troubleshooting and installation procedures.
An Easy–to–Navigate Help Section
Our Site Control Panel has been installed by default for each dedicated server. Among its characteristics is a very time and effort–saving integrated knowledge base that will walk you step by step on everything that you can do. Most educational articles in addition video versions that demonstrate all the tasks that you can perform in a highly illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each section of the hosting Site Control Panel.