Support and Help Channels

  • 1 hour ticket response time

  • A one hour Inquiry Resolution Warranty

  • Each ticket you submit to the technical help and support Dept will be replied to within about 1 hour. The normal requests shall be replied to straight away. Yet, if the assistance question you have sent requires assistance from a licensed technician, we’ll send the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Qualified Tech Assist Service

  • Our tech help and support crew will be on shift for you 24x7x365 to to respond to all assistance request tickets that you send to us. We offer client help and support for all the apps that are pre–installed on your hosting server. These include our custom produced Site Control Panel, the chosen OS plus the server management panel (in accordance with the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • An in–depth and frequently updated knowledge base is integrated into our in–house built Site Control Panel. It offers you quick tips on how to perform all of the important site maintenance duties. The Help area features comprehensive how–to article tutorials and step by step video tutorials. You can open the Help zone by clicking the Help or Video buttons in the right side of each Control Panel section.