Integrated Ticketing System in Web Hosting
With a web hosting from us, you will never have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket whilst browsing through your files or changing various account settings. The ticketing system is being closely monitored 24x7 by our client service staff representatives and the response time is no more than 1 hour, but it rarely takes more than 20 minutes to obtain support. In contrast with certain web hosting companies, we don’t charge extra for using the ticketing system, so you can contact us as often as you like and ask for info concerning any billing or technical issue. Besides, you can read a variety of informational articles, which will help you handle the most commonly experienced difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more efficient to manage everything in a single location, which is the reason why we have implemented a support ticket system into the custom-developed Hepsia Control Panel, which is available with every semi-dedicated server plan. This will allow you to handle the communication with our help desk support team along with your semi-dedicated server, so you won’t need to remember one more logon name for some other admin interface. You’ll be able to send a new ticket or to track the status of an old one with less than several clicks of the mouse whilst you are browsing the content hosted in your semi-dedicated account. On top of that, you can search through older tickets using an intelligent search functionality or check relevant help articles, which contain solutions to commonly encountered difficulties. The built-in ticketing system is closely monitored 24/7 with the maximum ticket response time being just 60 minutes, so there will always be someone to help you out.