1 hour ticket response
We are devoted to supplying a prompt and accurate answer to every customer support ticket submitted by a client. Our knowledgeable client support team members will review your question and will think of the best solution. We offer a 1–hour response time guarantee for all helpdesk tickets. In fact, our average helpdesk ticket response time has proved to be twenty minutes.
A First–Class Help Desk Support Service
Our help desk staff representatives possess significant experience in the web hosting world and are competent enough to deliver a fast answer to your problem. If, however, the situation at hand is not within the competency of a support technician, the tech support ticket will be sent to a programmer or system administrator for further investigation.
An Easy–to–Browse Help Section
Built into the Site Control Panel is an intuitive Help Center section, which features a variety of information sources. You can browse through a regularly updated knowledgebase featuring web hosting account management articles and site administration articles, check out the how–to video tutorials or take a look at our F.A.Q. section.